Returns & Refund Policy

We have a 15-day return request policy. You have 15 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact support@yusrmanzil.com. Please do not send an item back before receiving return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us promptly if the item is damaged, defective or incorrect so we can review the issue.

Hygiene-Sensitive Items

For hygiene-sensitive personal-care and beauty items, a return can be requested within 15 days after receiving the item, but the item must be unopened and unused with any hygiene seal or protective packaging intact, unless it arrived damaged, defective or incorrect.

Items That Cannot Be Returned

Certain items cannot be returned where their nature makes a return unsuitable, including perishable goods, custom or personalized products, hazardous materials, flammable liquids or gases, and gift cards. Contact us before ordering if you have a question about whether a specific item is return-eligible.

Exchanges

The fastest way to obtain a different item is to request a return for the item you have and, once the return is accepted, place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect an accepted return and let you know whether the refund is approved. If approved, the refund will be issued to the original payment method where applicable within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, email support@yusrmanzil.com.